Refunds & Exchanges

At Oliva, we carefully inspect every piece before it is shipped to ensure it meets our quality standards.

Returns & Exchanges

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or faulty.

We accept exchanges within 14 days of delivery for items that are:

• Unworn and unused
• In their original packaging
• Free from damage, scratches, perfume, makeup, or signs of wear

Refunds

We do not offer refunds for change of mind, incorrect purchases, or sale items.

Refunds will only be provided if:

• The item arrives damaged or faulty
• The wrong item was sent

If your item is damaged or faulty, please contact us within 7 days of receiving your order and include clear photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or an error was made by us.

Once your return is received and inspected, we will notify you of the outcome. Approved exchanges will be processed as soon as possible, subject to stock availability.

Contact Us

For all return, exchange, or refund enquiries, please contact us with your order number and details of your request.